Glowt · Rasha Asfour

Delete your Glowt account

You can delete your Glowt account, and everything stored with it, at any time. Deletion is immediate and permanent, and nobody keeps a copy.

In the app

1. Open Glowt and sign in.
2. Go to Settings → Delete account.
3. Confirm with your password, or with the code we email you if you sign in with Apple or Google. The account is deleted straight away.

Without the app

If you no longer have the app, email glowbytalia@gmail.com from the email address on the account, with the subject “Delete my Glowt account”. A parent or guardian can do the same from the address that approved a child’s account. We delete the account within 30 days and reply to confirm.

We act only on requests from the account’s own address or its guardian’s, so nobody can delete someone else’s account by asking.

What is deleted

• Your account: name, email, age group, language and time zone.
• Every round you have played, your Focus Score history, your plan, your streak and badges.
• Your answers from setup, and any feedback you sent.
• The record of which screens and games you opened.
• Any sharing you switched on with a parent or teacher.
• For an account under 18, the guardian’s email and the approval record.
• The device token used to send you notifications.

What is kept

Nothing. There is no retention period and no archive, and support cannot bring a deleted account back.

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